LOGISTICS
Shipping & returns
Straightforward shipping to the US, Canada and the UK — and a no-drama 30-day return window on everything we sell.
WHERE WE SHIP
Delivery by region
Flat shipping rates are calculated at checkout based on your address and order weight. All parcels ship tracked.
United States
3–6 business daysTracked ground — USPS / UPS
No duties or customs for domestic parcels.
Canada
3–7 business daysTracked ground — Canada Post / UPS
No duties or customs for domestic parcels.
United Kingdom
5–9 business daysTracked air — Royal Mail / DPD
UK orders ship duties-paid — the price at checkout is the price you pay.
Remote and rural addresses may add 2–3 business days. Batteries ship ground-only where regulations require it — we flag any device affected at checkout.
From order to doorstep
Same-day dispatch
Orders placed before 2 pm local warehouse time are picked and packed the same day; everything after goes out the next business day.
CUTOFF: 2 PM
Tracked from scan one
A tracking link lands in your inbox the moment your parcel is scanned by the carrier — no 'we'll get back to you' black holes.
EMAIL + SMS OPTION
Missing parcel? We handle it.
If a parcel is lost in transit or stuck at customs, we re-ship or refund — you're never out of pocket for a device you didn't receive.
LOST PARCEL = REPLACED
RETURNS POLICY
30 days, no drama
If a device isn't right for your place, send it back within 30 days of delivery for a full refund. Here's exactly how it works.
The window
Start a return any time within 30 days of delivery — unused, in original packaging with all accessories included.
30 DAYS FROM DELIVERY
How to start
Message us through the site with your order number. We'll email a prepaid return label and pickup instructions — you don't pay return postage on defects, and on change-of-mind returns it's deducted from the refund at cost.
PREPAID LABEL PROVIDED
The refund
Once the return is scanned at our warehouse, refunds are issued to your original payment method within 5–10 business days. Shipping fees paid at checkout are non-refundable unless the return is our fault.
REFUND IN 5–10 DAYS
Faulty on arrival
A defective unit within the first 30 days ships back free and gets a replacement or full refund — your call.
DEFECT = FREE RETURN
WARRANTY
12-month warranty, backed by us
Every Safety Made device carries a 12-month limited warranty covering manufacturing defects, with support and replacements handled directly through us — no digging through manufacturer paperwork.
Shipping & returns questions
How do I track my order?
Every order ships tracked from our fulfillment partners. You'll get a tracking link by email the moment your parcel leaves the warehouse.
Do I need a hub before buying anything else?
Yes. Every device we sell works standalone with its own app. A hub only becomes useful when you want Zigbee or Thread sensors talking to each other in one place.
Will this work in my rental without drilling?
Yep — peel-and-stick mounts, screw-free brackets and battery power mean no holes and no wiring. Take it all with you when the lease ends.
What if my device arrives damaged or defective?
Message us through the site and we'll sort it out. Defective units get a prepaid return label and a replacement shipped as soon as the return scans in.
Ready when you are.
Pick a device, check the tracked delivery window for your region, and keep the box for 30 days — just in case.
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